OUR QUALITY GUARANTEE

We want all authors to instruct with confidence, and to create long-lasting relationships with them.  We therefore promise that, if you find any grammatical errors we have missed, or experience any technical issues with the manuscript versions we produce, we will happily amend and/or repair them without quibble or any further charge. 

TERMS AND CONDITIONS:

We can only guarantee work we ourselves carried out; the guarantee does not apply to any content which has been changed, amended or added by the author or anybody else following completion of your instruction.  If we feel your issue relates to work added or amended after completion, we reserve the right to cross-check the manuscript in question against the one returned to you. Unfortunately this means we cannot promise to offer the guarantee beyond 12 months after completion of the instruction, as we are not permitted to retain your manuscript any longer than this under data protection regulations.

We are not responsible nor liable in any way if any other party wishes to make changes after the instruction, except for amending errors missed by us initially, which are always covered by this guarantee.

In the case of created book versions, the guarantee will only apply when the version is used specifically for the purpose or platform it was specifically created, i.e., Amazon KDP; Adobe Digital Editions; Kindle, etc.  However, we will always endeavour to assist authors who are experiencing problems with their chosen platform.

The guarantee will not necessarily apply to those services or products referred to as "complimentary" or "bonus products" in your appraisal, invoice or correspondence; this discernment will be made clear prior to instruction.  Again, however, we will always do my best to help you with whatever problem you may be experiencing with any of the book versions we have returned to you. 

This guarantee in no ways assures that your book will be published by us or any third party, or its success after doing so.  Although we offer our imprint to all books we edit, we reserve the right to withdraw the offer at any time.

Your statutory rights always apply and are unaffected.